Standar Nasional Indonesia SNI ISO/IEC 20000-2:2013 (Konfirmasi 2019), dengan judul Manajemen layanan Bagian 2: Pedoman penerapan sistem Teknologi informasi manajemen layanan, merupakan SNI penetapan kembali. Standar Nasional Indonesia (SNI) dengan judul Teknologi informasi Manajemen layanan. Bagian 2: Pedoman penerapan sistem manajemen layanan, merupakan adopsi identik dari ISO/IEC 20000-2:2…
This Standard defines the minimum set of requirements for performing an assessment that will ensure assessment results are objective, consistent, repeatable, and representative of the assessed processes. The requirements defined in this Standard can be used by or on behalf of an organization to a) facilitate self-assessment. b) provide a basis for improving process performance and mitigating…
This document describes what the governing body of an organization expects and requires from the data management team in order to be assured that the governing principles of IT can be implemented and are being upheld for data and its use by the organization. As the core business processes of nearly all organizations become much more reliant on data, the strategic use of that data makes its gov…