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SNI ISO/IEC 15504-8:2015 : Teknologi informasi - asesmen proses -bagian 8: contoh model asesmen proses untuk manajemen layanan teknologi informasi (ISO/IEC 15504-8:2012, IDT)
This part of ISO/IEC 15504:
Defines an exemplar PAM that meets the requirements of ISO/IEC 15504-2 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4 and the process attributes as defined in ISO/IEC 15504-2;
Provides guidance, by example, on the definition, selection and use of assessment indicators.
A PAM comprises a set of indicators of process performance and process capability.
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